Frequently asked questions.

Materials

Orthex products are made from a blend of Certi-PUR certified foams such as gel memory foam, structural high-density polyurethane, and high-resilience foam, carefully put together for optimal support and comfort. Our washable knitted covers are made from a high-performance blend of polyester and coconut, providing superior breathability and comfort.

Orthex products are meticulously tested and certified to be free from harmful chemicals. Our medical origins led us to prioritize safety and well-being, ensuring that all our products meet strict quality standards and are free from toxic substances.

The lifespan of a pillow or mattress depends on various factors including quality, usage, and maintenance. Generally, a high-quality pillow could last up to five years, while a good mattress can provide comfort and support for over ten years. Regularly rotating and cleaning your mattress, along with using a pillow protector and mattress cover, can extend their durability. However, it’s crucial to assess the condition of your sleep products regularly and replace them if they no longer offer adequate support for a good night’s sleep.

Comfort

Choosing the right sleep product depends on your specific needs and preferences. Consider factors such as your preferred sleeping position, firmness level, and any specific health concerns. Our expertly designed products cater to your sleep preferences, ensuring you find the perfect product to fill your needs.

Orthex products are made with cooling and breathable materials, making them ideal for individuals who overheat. These innovative materials work together to promote airflow and dissipate heat, ensuring a comfortable and cool sleeping environment.

Specialized sleep products designed to optimize posture and good quality memory foam can help alleviate pressure and tension to promote a deeper and more stable sleep.

Certainly, and it is our primary focus and the key to our success. Orthex products are designed to optimize sleep posture. We emphasize the importance of focusing on a single sleep position to maximize comfort and reduce tension, considering the significant variations in body morphology based on different sleeping positions.

Adaptation

Yes, some sleep products may have a break-in period, allowing the foam and your body to adjust over time.

The time it takes to get used to sleep products varies from person to person, but it typically takes between two to four weeks of consistent use.

You may initially experience minor discomfort when using new sleep products, as your body has to adjust to the change in support and comfort.

The best way to change sleep habits is to establish a consistent sleep schedule, create a relaxing bedtime routine, make your sleep environment comfortable and conducive to sleep, limit screen time before bedtime, and avoid stimulants like caffeine in the hours leading up to sleep.

Care and maintenance

Orthex covers are designed to be machine washable for your convenience. Follow the care instructions provided with the product to ensure proper cleaning and maintenance.

We do not recommend washing the foam directly, as it can damage the material. However, you can spot clean the foam with a mild detergent and water if necessary. Always refer to the care instructions specific to your product.

When not in use, store the pillow in a cool dry place away from direct sunlight. It’s best to keep it in a breathable pillowcase or cover to protect it from dust and dirt.

Yes, we offer replacement covers for our products. You can find them at your retailer or contact our customer support for assistance in purchasing a replacement cover for your specific product.

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1-855-818-8482

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info@orthex.ca